Terms and Conditions

Online Booking Terms and Conditions

  • Ticket holders are required to carefully check their tickets in advance of their visit; mistakes may not be rectified on the day.
  • We recommend that you leave enough time between bookings if visiting the Museum and Caves. The recommended time for the National Justice Museum is around 1hr 30 minutes and visitors can browse at leisure. For the City of Caves we have allocated tour slots. Tours last around 45-50 minutes. There is a 5 minute walk between the 2 sites.
  • The time slot for your ticket to the City of Caves is not transferable. We suggest arriving 10 minutes before your time slot to avoid disappointment. If you arrive after your allocated time slot, the tour may have already started and you may not be able join the group. We will do our best to get you on the next available tour, but at busy times this may not be possible for the same day.
  • All bookings are non-refundable. In the case of a member/all of your group being unable to make it on the day please contact us as soon as possible. We will offer to exchange the admission to another date or give you an open voucher valid for 1 year.
  • Due to unforeseen circumstances we may not always be able to admit you on the time slot that you have booked for. In these rare cases we will do our best to contact you in advance to rearrange your booking. If contact cannot be made we will move you to the nearest available time slot. In this case if this is not suitable we will be able to offer you an exchange or refund.
  • Please bring proof of eligibility for any concessionary rates.
  • Proof of booking will be required to gain admission to the attraction. Proof of booking includes booking reference number, ticket, or confirmation email.
  • No unauthorised re-admission.
  • Children under 14 must be accompanied by an adult on daytime tours. After Dark events such as Terror Tours are not suitable for U12s. Children aged between 12-16yrs must be supervised by an adult or guardian at After Dark events.
  • We reserve the right to refuse entry of the ticket holder to the site.
  • Please note that due to the limited accessibility of stairways and corridors, prams or pushchairs are unsuitable for the tours at the National Justice Museum or City of Caves. Storage space is available for them in the reception area, but valuables must be taken on the tour with you. Lockers are available to hire at the National Justice Museum
  • You must call to book (0115 9520555 ext. 200) if you have limited mobility, require 1 or more carer and/or require wheelchair access to ensure that there is availability.
  • With the exception of dogs assisting the visually impaired, no animals are permitted onto the site.
  • No professional cameras, video recorders or any form of audio-visual recording equipment allowed in the site without prior written permission from the management.
  • For groups of 10 or more please contact our Bookings Co-ordinator on 0115 993981. Separate T&Cs apply

Data Protection We are committed to protecting your privacy while you are using our website. Any personal information you provide us with through email correspondence will be used in accordance with the Data Protection Act 1998 and other applicable laws and will not be disclosed to any third parties. We will use return e-mail addresses to answer the emails we receive.

Links The website may contain links to other sites. These are for further information and guidance however the National Justice Museum is not responsible for the content of these websites.

Content The content of this website including all images and text is owned by the National Justice Museum.

Disclaimer The National Justice Museum has made every effort to ensure that the contents and information provided in this website is accurate at the time of posting. Unfortunately we cannot 100% guarantee the accuracy of all information contained and any person using information contained within this website does so at their own risk.

Virus Protection Although the National Justice Museum undertakes great care to check all material through the production and updating stage to ensure that it is virus free, it cannot accept any responsibility for damage to users data or computer equipment.

How to contact us The National Justice Museum strives to improve its website and services and welcomes your comments about our terms and conditions, please either e-mail or phone us at: info@nationaljusticemuseum.org.uk or (0115) 952 0555.